May 10, 2008
Pave: Air France, à votre service
Le jour 361 de Sarko
As you see, Air France has recently come to our attention (and here).
Today a reader in The Independent's "Questions Of Cash" column seeks redress from AF.
Q. Last year I travelled almost every week between London City Airport and Dublin on Air France. Flights were regularly delayed and on one occasion I worried about my safety because other passengers were so angry at the departure gate. I wrote four letters of complaint, which were ignored. In March last year my luggage was damaged, I claimed for compensation and Air France promised to replace it with a similar case. A year later I am still waiting for this. SG, London.A. We can sympathise with your frustration – Air France has been slow in handling our complaint on your behalf. Initially, Air France issued an apology for your problems, saying that some delays are inevitable and outside its control. It added that its records showed that you had been sent a replacement bag last November. It was only after we persisted with your complaint that it found the bag had not been delivered. We are assured that its agents are now arranging delivery at a time of your convenience.
AIR FRANCE EST À VOTRE SERVICE
Please Don't Complain, You'll Only Make Us Lie
PFFT (What is this?): À votre service ½ | Rayonnement français 0
Posted by Damian at May 10, 2008 05:45 PMBwahaha !!! :)
The best companies according to travellers from everywhere in the world :
http://www.businesstravel.fr/compagnies-aeriennes/le-top-10-des-compagnies-aeriennes-skytrax.html
- AIR FRANCE : 4 Stars
- But .... where are the yankees companies ???
I don't have enough time to scroll so down !!! :)
Oh yeah Bouba le petit ourson tout rond tout con, you're such a relevant genius:
- What is this rating? Only business class rating: Air Fwance charging charging among the highest business class fares, you might expect a correct service. But what about the regular rating, such as this one: http://www.businesstravel.fr/compagnies-aeriennes/top-10-des-compagnies-aeriennes-business-traveller.html
- What the heck is that site? See A Propos: one Editor in Chief, one journalist, one freelancer... Oh yeah, such a large staff can't be wrong!
- A website carrying news (see Nouvelles du monde) from the commie moonbats' rag Le Monde Diplomatique is a long way from deserving any consideration or trust.
By the way Bouba, be careful not to wander too far away from home...
Posted by: Carine at May 11, 2008 08:40 PMYankee planes ...
Yankee pilots ...
Yankee passengers
Yankee economic companies ...
And what a beautiful result !!! :)
http://www.youtube.com/watch?v=RLW0jKKRXMo
They let the guys coming in the cockpit and killing them with cutters and knifes bought one penny at Walmart !!!
http://www.youtube.com/watch?v=RLW0jKKRXMo
AIR FRANCE is much secure as we all know ... NOW !!!! :)
GO BACK LEARN YOUR LESSONS FOLKS !!! :)
PS : Do you think that passengers who claimed for their luggages, got them after 9/11 ???
Posted by: Winny at May 11, 2008 10:21 PMWhiny Winnie, aka as Bouba le petit ourson,
Yeah, sure.
BYT, you can travel by yacht if you're afraid of flying.
Message to trolls: it's funny (for us) but pointless to post under different nicknames as your IPs are visible. Save you the amount of time it requires to the little bean in your head to come up with some new, silly nickname.
Posted by: Carine at May 11, 2008 10:43 PMCarine thanks to remember all of us that AIR FRANCE hiJacking has been a brilliant demonstration of French military GIGN !
http://www.youtube.com/watch?v=8EF-JpWfBn0
That's the reason why the Yankee SWAT still study it at school !!! :)
ZERO DEADS PEOPLE, ALL TERRORISTS DEAD !
9/11 = 3/4000 deads, and 4000 following in Irak for the revenge of double U !
And of course .... Ben Laden is still on the run ! :)
About the Yacht : All passengers free, and alive !
9/11 = all passengers dead !
Thanks, but .... I PREFER TO BE FRENCH, AND WAIT FOR THE FRENCH TO RESCUE ME FROM TERRORISTS ! :)
Posted by: Blaze at May 11, 2008 11:09 PMVIVE AIR FRANCE !!!
http://www.dailymotion.com/relevance/sarch/pub%2Bair%2Bfrance/video/x25d14_air-france-michel-gondry_ads
When the Super Super Super Yankee Delta Force try to save their compatriots it's a ridiculous disaster ! :)
http://www.youtube.com/watch?v=1K3dx7wppA
The troll:
Anyone offered you any other nationality than the French one anyway? The U.S. - since that's the country you're talking about - is not collecting garbage. Thankyouverymuch. You can keep your citoyenneté franchouille.
I guess you can wait for the French to save you from terrorists... like they saved you from the Nazis and the Soviets. And NO, collaboration still won't save you this time around either.
By the way, zero dead? Are you even kidding yourself now? There were zero dead back in 1995 too? I guess Poitiers is a little too far from Paris so that you may remember. I hope it will be a little too far from Washington, D.C. too.
End of "discussion".
Posted by: Carine at May 11, 2008 11:40 PMM. Bouba,
You've neither the time to scroll nor the time to think critically about your finding. How busy you must be.
Air France (AF) is 17.9% owned by la République. America does not have a national carrier owned and promoted by the state.
America's largest commercial passenger carrier -- and the largest airline in the world by number of passengers carried -- is Southwest Airlines (SW). Your link rates SW 3 stars ("fair"), while AF is rated 4 ("good") out of 5 stars ("excellent"). Let's look at that one star difference.
SW flew 102.28M customers in 2007 on revenues of USD $9.645B, roughly making the average ticket price USD $94.30. AF (+KLM) flew 73.5M customers on revenues of USD $35.65B (€23.073B), roughly making its average ticket price USD $485.03. That is a staggering 514% premium for a notch-up star from "fair" to "good".
By way of contrast 5-star Cathay Pacific Airways (CPA) flew 23.25M customers on revenues of USD $9.66B (HKD $75.35B), roughly making its average ticket price USD $415.65. That is a 441% premium over SW, but a two-star notch-up in service. It is also USD $69.38 cheaper than one-star-less AF.
The first SW flight was on June 18, 1971. Since that first flight the Aviation Safety Network (ASN) has recorded only 4 "safety occurrences" with one ground fatality for SW. In that same timeframe the ASN records 71 "safety occurrences" with 128 fatalities. Since AF's inception there have been 148 such occurrences with a total loss of life of 2,045.
So let's see, you think four-star "good" service at the cost of a 514% premium over three-star "fair" service and a 17% premium over a five-star "excellent" service is a great triumph. But AF's four-star service also comes with a 128/1 fatality risk over SW's three-star service.
We realize this is a lot to absorb for someone who can't manage the time to scroll down an alphabetized list, so just enjoy that extra pillow and the other amenities on your AF flight because they come at quite a cost/risk.
How did you put it? Oh, yes. Bwa [Pause.] ha [Pause.] ha.
Regards,
DGB
Hello,
Just a comment further to your posts. SKYTRAX introduced the World Airline Star Rating® programme in 2000. It is a Quality Analysis system that ranks airline product and service standards, based entirely on professional evaluation conducted by SKYTRAX airline audit specialists. We had this ranking to our website because it is recognized as one as the best in the airline business.
Concerning our magazine in France it is right that we are a small team but small is not bad : look at google, it was funded by two people. Concerning our magazine in the world we are more than 50 people with subsidiaries in USA, UK, Germany, Asia, Middle East... Our Business Traveller Ranking (http://www.businesstravel.fr/compagnies-aeriennes/top-10-des-compagnies-aeriennes-business-traveller.html) was done by our readers. We believe in opinions of our readers because we believe in information and freedom of press.
Regards.
Posted by: Alain Coffre at May 17, 2008 09:34 PMM. Coffre,
That is a fair enough comment. Of course, our quarrel is not with SKYTRAX, nor do we dispute the SKYTRAX quality ranking for AF. We simply point out that for less-than-excellent service one pays an enormous price premium over the lower ranked SW and also a premium over the higher ranked CPA.
The second part of our argument concerns the historical safety of AF relative to SW and does not have to do with service except in as much as delivering passengers alive is a laudable -- if not the primary -- service of an airline.
Regards,
DGB
